Last updated: 14 September 2026
We want you to be happy with StoryGenie. This policy explains refunds and cancellations for paid subscriptions.
You can watch every episode for free and download your first episode before paying, so you can evaluate the Service before subscribing.
You can cancel anytime from your account. Cancellation stops future renewals; you keep access until the end of the current billing period.
If something isn't right, contact us within 7 days of a charge and we'll review a refund in good faith. Refunds are issued to your original payment method via Stripe. Except where required by law, we generally don't refund partial periods after downloads have been used.
If you were charged in error or twice, email us and we'll correct it promptly.
Refund requests: [email protected] with your account email and the date of the charge.